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Probe Manufacturing benchmarks against California Quality Award
Criteria (CCE) for business improvement.
The U.S. Senate Productivity Award™ is the top level award
offered by CCE and adheres to the Malcolm Baldrige National
Quality Award criteria. The U.S. Senate Productivity Award™ is
limited to large and small manufacturers. The award consists of
a full Baldrige-based application using the most current
criteria of the MBNQA.
What are the Baldrige criteria?
The Baldrige performance excellence criteria is a framework
which any organization can use to improve overall performance.
Seven categories make up the award criteria:
Leadership
Examines how senior executives guide the
organization and how the organization addresses its
responsibilities to the public and practices good citizenship.
Strategic Planning
Examines how the organization sets
strategic directions and how it determines key action plans.
Customer and Market Focus
Examines how the organization
determines requirements and expectations of customers and
markets.
Information and Analysis
Examines the management, effective
use, and analysis of data and information to support key
organization processes and the organization’s performance
management system.
Human Resource Focus
Examines how the organization enables its
workforce to develop its full potential and how the workforce is
aligned with the organization’s objectives.
Process management
Examines aspects of how key
production/delivery and support processes are designed, managed,
and improved.
Business Results
Examines the organization’s performance and
improvement in its key business areas: customer satisfaction,
financial and marketplace performance, human resources, supplier
and partner performance, and operational performance. The
category also examines how the organization performs relative to
competitors.
For many organizations, using the criteria results in better
employee relations, higher productivity, greater customer
satisfaction, increased market share, and improved
profitability. According to a report by the Conference Board, a
business membership organization, “A majority of large U.S.
firms have used the criteria of the Malcolm Baldrige National
Quality Award for self-improvement, and the evidence suggests a
long-term link between use of the Baldrige criteria and improved
business performance.” |
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